Have you been organizing sales or customer service contests for months—if not years—and feel as though you’re stuck in a contest rut? Do have the sneaky suspicion that perhaps your contests just don’t work?
We’ve got a million-dollar question for you.
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In today’s hyper data-driven, KPI obsessed world, contact center managers are often faced with an onslaught of KPIs to monitor—you know, the usual suspects of daily/weekly/monthly sales, average handling time (AHT), first contact resolution (FCR), number of interactions per agent, net promoter scores, customer survey results, agent scheduling adherence… In a nutshell, there’s a hard-number metric for just about any step in customers’ overall experience and journey with a company.
It’s exhausting just listing them all—let alone analyzing them on a regular basis.
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Are you a sales manager or contact center manager that organizes sales contests with your employees? Are you scratching your head wondering if they actually work? Or are you simply banging your head against your computer screen for contest ideas that will (ahem) FINALLY motivate and engage your employees?
We understand your private hell.
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Does the thought of employee motivation and engagement costs boggle your mind?
Do you read the buzz about the latest employee perks at Silicon Valley’s tech companies or other media darlings and sigh in desperation? Are you discouraged at what appears to be the sheer thousands and thousands of dollars major companies spend each year in motivating and engaging their employees, telling yourself there is no way in (bleep!) you can get budget approval to do even just 1/16th of what you read?
Don’t despair. [···]
Great news! The Greatify team is pleased to announce that we’ve secured $975,000 in financing with 22 angel investors from Anges Québec and Anges Québec Capital. Our new investors were very impressed with our vision for employee engagement in the workplace, development plans and current client roster that we’ve built in just over a year. [···]
Are you a middle manager or C-suite executive grappling with how to stop theorizing and start actually implementing pragmatic steps to galvanize your staff and boost your employee engagement?
Then you need to take a look at this.
Greatify just launched a brand-spanking-new ebook, Fire them up: How to stoke your employees’ motivation for better performance.
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