» Terms of Service


Terms of Service

Last update : December 16th, 2016

This Terms of Service (the “Agreement”) sets forth the terms and conditions that apply to your access and use of the internet Sites owned and operated by Solutions Heartbeat Inc. (“Greatify”, “we”, “us” or “our”) and located at greatify.co (the “Site“) and the services available thereon, including without limitation the services that enable you to create, and publish incentives for engagement and motivation purposes (the “Services”) for your colleagues and employees (“Your Colleagues and Employees”).


By accepting this Agreement, you agree to be bound by the terms and conditions of this Agreement, as well as Greatify’s Privacy Policy located at https://www.greatify.co/privacy-policy/ (the “Privacy Policy”), as it may be amended from time to time in the future. Greatify may update this Agreement or the Privacy Policy at any time. In case of changes, a notice of modifications will be published on our website, and your subsequent usage of the website will constitute your acceptance of these changes. New changes will not be applied retroactively, and we will not make any changes to the way we treat previously-gathered data without your consent. Before you continue, you should print or save a local copy of this Agreement and the Privacy Policy for your records.

Ability to Enter into this Agreement

In order to enter into this Agreement, you must have reached the legal age of majority in your jurisdiction of residence, and are fully able and competent to enter into the terms, conditions, obligations, affirmations, representations and warranties set forth in this Agreement, and to abide by and comply with this Agreement. It is your responsibility to ensure that you are legally eligible to enter into this Agreement under any laws applicable to you. If you accept this Agreement, you represent that you have the capacity to be bound by it.

Intellectual Property Rights

All material available on the Site and all material and services provided by or through Greatify, its affiliates, subsidiaries, employees, agents, licensors or other commercial partners including, but not limited to, software, all informational text, software documentation, design of and “look and feel,” layout, photographs, graphics, audio, video, messages, interactive and instant messaging, design and functions, files, documents, images, or other materials, whether publicly posted or privately transmitted as well as all derivative works thereof (collectively, the “Materials”), are owned by us or our licensors or service providers, and are protected by copyright, trademark, trade secret and other intellectual property laws.

Subject to your compliance with all of the terms and conditions of this Agreement, during the term of this Agreement, Greatify grants to you a non-transferable, non-sublicensable, non-exclusive, revocable, limited purpose right to access and use the Materials that we make available to you under a valid Subscription.

If Greatify, in its sole discretion and without notice, considers that there is an immediate security or operational risk to the Services, any of its, your or a third party system, then Greatify may immediately suspend access to or use of the Services. The suspension of use and access is not a breach of this Agreement; and you acknowledge that the preservation of security, confidentiality and data is paramount. Greatify has no liability to you for suspending the Services under this provision.

This section does not apply to customer leads or to Content; however you agree that any ideas, suggestions, concepts, processes or techniques which you provide to Greatify related to the Services, the Site or Greatify or its business (”Feedback”) are and shall be Greatify’s exclusive property without any compensation or other consideration payable to you by Greatify, and you do so of your own free will and volition. Greatify may or may not, in its sole discretion, use or incorporate the Feedback in whatever form or derivative Greatify may decide into the Site, its software, services, documentation, business or other products, or any future versions or derivatives of the foregoing. You hereby assign all rights on a worldwide basis in perpetuity to Greatify in any Feedback and, as applicable, waive any moral rights.

For the purposes of this Agreement and the Privacy Policy, “personal information” is any information about an identifiable individual, as defined in our Privacy Policy.

Greatify retains the right to use or share any Aggregated Data generated by anyone using our Site, including our users and Your Colleagues and Employees, for the purpose of enhancing and providing the Services. “Aggregated Data” means data does not contain personal information and which has been manipulated or combined to provide generalized, anonymous information. Where you choose to utilize or connect certain services from third parties with the Services, you agree that Greatify may share your lead data with such designated third parties. You are still responsible for any and all personal information that is part of any Content (as defined below).

Greatify does not sell information about your customer leads to third parties.

Your Profile Information and Account

You agree that Greatify is providing you with one user identification reference that you shall use to create a username and password (together, the “User ID”) to the extent, and only to the extent, necessary to access and use the Site and Services in accordance with this Agreement. You agree and understand that you are responsible for maintaining the confidentiality of your User ID. That User ID, together with any or other user information you provide, will form your “Profile Information” and allow you to access your account (“Account” ). You will provide true, accurate, current and complete information about yourself, and you agree not to misrepresent your Profile Information. You represent and warrant to Greatify that you have not misrepresented any Profile Information. You are responsible for any Profile Information that may be lost or unrecoverable through the use of the Site or Services.

Your right to access and use the Services is personal to you and is not transferable by you to any other person or entity. You agree not to disclose your User ID to any third party. You are solely responsible for all activities that occur under your Account or under your Profile Information. If you become aware of any unauthorized use of your Account or Profile Information, you are responsible for notifying Greatify immediately. It is your responsibility to update or change any Account or Profile Information, as appropriate.

You have the responsibility to ensure that all users of the Site and Services acting on your Account complies with the terms and conditions.

You are responsible for having knowledge of your jurisdictional anti-spam laws. In some jurisdictions, consent is required before sending email or electronic transactions to email accounts. Use of the Site and/or Services may require Greatify to send an email or electronic communication to you, Your Colleagues and Employees or other third parties on your behalf. When this occurs, you are responsible for these communications and you agree that Greatify remains a disinterested third party to your email or electronic communication completed using the Site and/or Services. You hereby agree to indemnify us, defend us and hold us harmless for any failure by you to have or obtain all necessary consents from Your Colleagues and Employees regarding the receipt of any electronic communications, email or commercial electronic messages.

Greatify deems the person under whose name appears on the credit or charge card that pays the charges for the Services to be the owner and controller of the User ID, Profile Information and Account for all purposes under this Agreement. If a corporate or other organization’s name appears on the card, that corporation or organization is deemed to be the owner. If any dispute arises as to who owns or controls a User ID, Profile Information, or Account, the card will continue to be charged and you will be responsible to pay for the Services until Greatify receives written confirmation from the Account email address confirming a change in ownership and control of the Account.

In the case of any newsletter or other marketing initiatives, you can withdraw your consent to receiving those communications and unsubscribe to any Greatify subscriptions at any time by clicking “Unsubscribe” at the bottom of such communication or by contacting support@greatify.co. Doing so may have a material impact on our ability to provide you or Your Colleagues and Employees any Services, and we are not responsible if you do so.

Fees and Renewals

You shall pay all fees specified in any Subscription. Unless otherwise specified in a Subscription, such fees shall be billed in advance for each Period, which can be one month up to a multiple years (the “Period”) and are non-refundable. There will be no refunds or credits for partial months of service or for Periods in which your account remains open but you do not use the Services. If you exceed any usage or fee thresholds set forth in your Subscription, we may charge you for such overages on your next invoice.

We reserve the right to modify our billing rates at any time upon thirty (30) written notice by posting such fee changes to the Site or through email notification to you. You will be liable to pay such modified billing rates.

Term and Renewal

Subject to your payment of applicable fees, we will provide the Services to you for the Period that you have paid for such Services, on the basis under which you have selected your Subscription.

The Service is billed in advance for each Period, and is non-refundable. There will be no refunds or credits for partial Period of service, or refunds made should you not use the Service during a Period of time when your account is open.

Should you upgrade or downgrade your account plan, your credit card or other method of payment if applicable (the “Payment Method”) will be charged for your new billing rate immediately. At the time of upgrade/downgrade the current plan charges will be applicable on a prorated basis for the days of usage. Your Payment Method will then be charged for your new billing rate every Period thereafter unless you cancel your account.

At the end of Period, your Subscription will automatically renew for an additional Period until explicitly cancelled by you as described in the “Cancellation and Termination” section below.

If you purchase any fee-based Services, you agree that Greatify, or our third party service providers, may store your Payment Method information. You expressly agree that we are authorized to charge you (i) a fee for any applicable Services for which you have subscribed, billed on a basis of the Period, (ii) any other fees for Services you may purchase, (iii) any charges for use of the Services in excess of the usage or other limits placed on your use of the Services (and you hereby consent to such charges and agree we are not required to notify you of any such charge in advance) and (iv) any applicable taxes in connection with your use of the Services to the Payment Method you provide and to reimburse us for all collection costs and interest for any overdue amounts. If the Payment Method you provide expires and you do not provide new Payment Method information or cancel your account, you authorize us to continue billing you and you agree to remain responsible for any uncollected fees.

In that case, Greatify may also immediately suspend access to or use of the Services, until a valid Payment Method is provided. The suspension of use and access is not a breach of this Agreement.

Trial Program

From time to time and at our sole discretion, we may offer free or discounted pricing for you to evaluate the use of the current Services that are generally available to customers for a limited period of time (the “Trial Program”). If you register for a Trial Program, you must decide to purchase the Services within the term of the Trial Program specified by us (the “Trial Period”) in order to continue to use the Services or retain any Content that you have posted or uploaded during the Trial Period. If you do not purchase the Services by the end of the Trial Period, the Services will be unavailable to you, although your Content will be available to you for a period of 30 days from the end of the Trial Period. Once the Trial Period has expired, you agree that our normal billing rates shall apply. You agree to comply with any additional terms, restrictions or limitations (including limitations on the total amount of usage) we impose in connection with any Trial Program. You may not signup for multiple Accounts in order to receive additional benefits under any Trial Programs. We may terminate or suspend any Trial Program at any time without notice or liability and in our sole discretion. We reserve the right to charge or charge more for any Service or product offered through any Trial Program.

Beta Test

From time to time and at our sole discretion, we may offer the ability to try out a possible new Service that we may decide to offer in the future, generally, to all customers (a “Beta Test”). You will have to sign up for the Beta Test. We may suspend or terminate the Beta Test at any time without notice or liability to you. There is no guarantee the Beta Test will become part of the Service. If the Beta Test becomes part of the Service, Greatify may charge or charge more for the Service. Notwithstanding any other provision of this Agreement, Greatify makes no representation or warranties, and accepts no liability whatsoever for the Beta Test or your use of it.

Submission of Content

The Site and the Services available thereon enable you to provide or upload content, including but not limited to text, images, data, and other information or content (collectively, “Content”), to Greatify for the purpose of providing the Services. You acknowledge and agree that you are solely responsible for all Content you submit, provide or upload and the consequences for submitting, providing or uploading it.

Greatify will use Content you upload solely in connection with providing the Services to you, and for no other reason. You agree that by uploading, or otherwise providing any Content on or through the Site and/or the Services, you grant to Greatify a perpetual, worldwide, non-exclusive, royalty-free license to use, reproduce, process, display, all or any portion of such Content, solely in connection with providing the Services to you. This license includes the right to host, index, cache or otherwise format your Content in order to provide the Services.

You represent and warrant that you own your Content or have the necessary licenses, rights, consents and permissions to grant the license set forth herein and that its provision to Greatify or Greatify’s use thereof will not violate the copyrights, privacy rights, publicity rights, trademark rights, contract rights or any other intellectual property rights or other rights of any person or entity.

You agree that Greatify is not responsible for any violations of any third party intellectual property rights in any Content that you submit to Greatify. You agree to pay all royalties, fees and any other monies owing to any person by reason of Content uploaded, displayed or otherwise provided by you to the Site.

Confidential Information

You agree to safeguard, keep secret and not to disclose to any third party, any Confidential Information acquired, learned or provided from Greatify during the term of this Agreement or following the expiration or termination of this Agreement. “Confidential Information” means any information marked confidential or that ought reasonably to be considered confidential under the circumstances and includes, without limitation, any business plans, customer lists, operation procedures, trade secrets, design formulas and programming code, know-how and processes, computer programs and inventions, discoveries, and improvements of any kinds.

Acceptable Use and Conduct:

You agree that that you will not publish or make available any Content that, or use the Site or Services in a manner that:

  1. infringes, violates or misappropriates any third party’s intellectual property or proprietary rights;
  2. contains software viruses, Trojan horses or any other computer code, files or programs designed to interrupt, destroy or limit the functionality of any computer software or hardware or telecommunications equipment;
  3. except where expressly permitted, engages in spamming, “chain letters”, “pyramid schemes”, advertisement of illegal or controlled products or services, or other advertising or marketing activities that violate this Agreement, the Privacy Policy or any applicable laws, regulations or generally-accepted advertising or marketing industry guidelines;
  4. is misleading, deceptive or fraudulent or otherwise illegal or promotes illegal activities, including engaging in phishing or otherwise obtaining financial or other personal information in a misleading manner or for fraudulent or misleading purposes;
  5. is libelous or defamatory, or that is otherwise threatening, abusive, violent, harassing, malicious or harmful to any person or entity, or is invasive of another’s privacy;
  6. is harmful to minors in any way;
  7. is hateful or discriminatory based on race, color, sex, religion, nationality, ethnic or national origin, marital status, disability, sexual orientation or age or is otherwise objectionable, as reasonably determined by Greatify;
  8. impersonates an Greatify employee, or any other person, or falsely states or otherwise misrepresents your affiliation with any person or entity, or to obtain access to the Site or Services or a portion thereof without proper authorization;
  9. interferes or attempts to interfere with the proper working of the Site or Services or prevents others from using the Site or Services, or in a manner that disrupts the normal flow of dialogue with an excessive number of messages (flooding attack) to the Site, or that otherwise negatively affects other persons’ ability to use the Site or Services;
  10. uses any manual or automated means, including agents, robots, scripts, or spiders, to monitor or copy the Site or Services or the content contained therein;
  11. facilitates the unlawful distribution of copyrighted Content;
  12. except as expressly permitted by Greatify, licenses, sublicenses, rents or leases the Services to third parties, or uses the Services for third party training, commercial time-sharing or service bureau use;
  13. includes personal or identifying information about another person in a manner that employs misleading email or IP addresses, or forged headers or otherwise manipulated identifiers in order to disguise the origin of Content transmitted through the Site or Services to users;
  14. constitutes or contains any form of advertising or solicitation to users who have requested not to be contacted about other services, products or commercial interests;
  15. stalks or otherwise harasses anyone on the Site or using the Services or with information obtained from the Site or Services;
  16. collects, uses or discloses data, including personal information, about users without their informed consent or for unlawful purposes or in violation of applicable law or regulations;
  17. requests, solicits or otherwise obtains access to usernames, passwords or other authentication credentials from any user of the Site or Services for the purposes of automating logins to the Site;
  18. attempts to gain unauthorized access to the computer systems of Greatify or engage in any activity that disrupts, diminishes the quality of, interferes with the performance of, or impairs the functionality of the Site or Services;
  19. posts adult or pornographic Content;
  20. decompiles or reverse engineers or attempt to access the source code of the software underlying the Site, the Services or any other Greatify technology;
  21. copies, archives, stores, reproduces, rearranges, modifies, downloads, uploads, creates derivate works from, displays, performs, publishes, distributes, redistributes or disseminates all or any part of the Site or Services;
  22. accesses the Site or Services for the purposes of building a product using similar ideas, features, functions, interface or graphics as those found in the Site or Services;
  23. accesses the Site or Services for the purposes of monitoring its availability, performance or functionality, or for any other benchmarking or competitive purposes;
  24. accesses the Site to upload any Content or computer code for the purposes of: (i) causing a breach or override of security to the Site or Services; (ii) interfering with the proper working, functionality or performance of the Site or Services; or (iii) preventing others from accessing or using the Site or Services; or
  25. results in the uploading of any single digital file larger than 500MB.

Disclaimer of Warranties

Your use of the Site or Services and all content forming part of or related to the Site or Services, including any content you upload or submit and any third party software and content, are at your sole responsibility and risk. The Site and Services are provided on an “as is” and “as available” basis. Greatify expressly disclaims all representations, warranties, or conditions of any kind with respect to the Site or Services, whether express or implied, including, but not limited to, any implied warranties or conditions of merchantability, fitness for a particular purpose, accuracy, completeness, performance, system integration, quiet enjoyment, title, and non-infringement.

Greatify disclaims any warranty that the Site, the Services or any content, including without limitation any third party software and content, will meet your requirements or be uninterrupted, timely, secure, or error-free, that defects will be corrected, or that the site or the servers that makes the Site available are free of viruses or other harmful components. You agree that from time to time Greatify may remove the Site or cease providing the Services for indefinite periods of time without notice to you. Your access and use of the Site and the Services may be interrupted from time to time for any of several reasons, including, without limitation, the malfunction of equipment, periodic updating, maintenance or repair of the Site or Services or other actions that Greatify, in its sole discretion, may elect to take. Greatify makes no guarantee regarding: (a) the amount, timing and delivery of any clicks or impressions with respect to any content (including third party content) or advertising on the Site or Services; or (b) the compatibility of any software, hardware or content with the Site or Services.

Greatify is not responsible for the acts or omissions of, or for the failings of, any third-party provider of any content, service, network, software or hardware, including but not limited to, internet service providers, hosting services utilized by Greatify, telecommunications providers, content provided by other users, or any software or hardware not provided by Greatify.

You are solely responsible for ensuring that your content is compatible with the Site and Services. Greatify disclaims any liability or responsibility for any unauthorized use of your content by third parties or other users of the Site and Services and is not responsible for protecting your content.

Any material downloaded or otherwise obtained through the use of the Site or Services is done at your own discretion and risk and you will be solely responsible for any damage to your computer system or other device or loss of data that results from the download of any such material.

No advice or information, whether oral or written, obtained by you from Greatify or through or from the Site or Services shall create any warranty not expressly stated in this agreement.

The Site and Services are offered and controlled by Greatify from its facilities in canada. Greatify makes no representations that the Site or Services are appropriate or available for use in other locations. Those who access or use the Site or Services from other jurisdictions do so at their own volition and are responsible for compliance with local law.

Exclusive remedy and limitation of liability

You agree that, under no legal theory, including, but not limited to negligence, breach of warranty or condition, breach of contract or tort, shall Greatify or its owners, officers, directors, affiliates, contractors, employees or agents, be liable to you or any third party acting on your behalf for any indirect, incidental, special, consequential, punitive, or exemplary damages or damages for loss of profits, goodwill, use, data, or other intangible losses or the cost of any substitute equipment, facilities or services (even if Greatify has been advised of the possibility of such damages), arising from or relating to this agreement or your use of or your inability to use the Site or Services, or for any damages arising from or related to this agreement or any subscription. Greatify’s total aggregate liability from any and all claims under this agreement is limited to the lesser of: (a) $100; and (b) the total amounts you paid to Greatify in the three (3) months immediately preceding the occurrence of loss or damage. To the extent any province, state or jurisdiction does not allow the exclusion or the limitation of liability for consequential or incidental damages, Greatify’s liability in such province, state or jurisdiction shall be limited to the furthest extent permitted by law. Notwithstanding the foregoing or anything else herein to the contrary, Greatify shall not be liable to you or any third party acting on your behalf in any way with respect to a trial program or your provision of an individual’s personal information to Greatify or through the Services. You further agree that the foregoing limitations shall apply with respect to third party liability of any kind.

The foregoing limitations shall also apply with respect to any damages incurred by reason of any content or services provided on any third party sites or otherwise provided by any third parties other than Greatify and received by you through or advertised on the site or received by you on any third party sites. You also agree that Greatify will not be responsible or liable for any loss or damage of any kind incurred as the result of any interactions or dealings with advertisers or as the result of the presence of such advertisers on the site.

Greatify shall have no liability whatsoever for any damages, liabilities, losses or any other consequences that you may incur as a result of any modification, suspension or discontinuance of the Site and/or the Services.

Limitation of Time

You agree that you will not bring a claim under or related to this Agreement more than 12 months from when your claim first arose.


You agree to indemnify, defend, and hold harmless Greatify, and its subsidiaries, affiliates, co-branders, all third-party advertisers, technology providers, service providers or other partners, and each of their respective officers, directors, agents, shareholders, employees and representatives (together, the “Indemnified Parties”), from and against any third party claim, demand, loss, damage, cost, or liability (including, reasonable attorneys’ fees) (collectively and individually, “Claims”) incurred by or made against the Indemnified Parties in connection with any Claims arising out of or relating to this Agreement, the Site or the Services, including but without limitation in relation to: (a) your use, non-use or misuse of, or connection to the Site, the Services, and any Content, including without limitation your Profile Information and any third party Content forming part of the Site; (b) your violation or alleged violation of this Agreement; and (c) your violation of any rights, including intellectual property rights, of a third party and otherwise as set out herein. Greatify reserves the right, at your expense, to assume the exclusive defense and control of any matter for which you are required to indemnify Greatify and you agree to cooperate with Greatify’s defense of these Claims. You agree not to settle any matter without the prior written consent of Greatify. Greatify will use reasonable efforts to notify you of any such Claims upon becoming aware of it.

Cancellation and Termination

You alone are responsible for the proper cancellation of your account. Cancellation requests should be sent through e-mail to support@greatify.co, and should include the name and email address on your account.

You can cancel at any time, but you will remain liable for all charges accrued up to that time, including full period charges for the period which you discontinued service. You will not be charged again.

Greatify reserves the right to:

  • modify or discontinue, temporarily or permanently, the Service (or any part thereof);
  • refuse any and all current and future use of the Service, suspend or terminate your account (any part thereof) or use of the Service and remove and discard any of your content in the Service, for any reason, including, if Greatify believes that you have violated this Agreement. Greatify will use all reasonable efforts to contact you directly via email to warn you prior to suspension or termination of your account.

Any suspected fraudulent, abusive, or illegal activity that may be grounds for termination of your use of Service, may be referred to appropriate law enforcement authorities. Greatify shall not be liable to you or any third party for any modification, suspension or discontinuation of the Service.

We may terminate your registration and/or deny you access to the Site or any part of it (including any services or information available on or through the Site) if we, in good faith, reasonably believe that you have violated any provision of this Agreement. Otherwise if Greatify elects to terminate a User’s Service, it shall provide the User with a notice period of 90 days.

Upon termination of this Agreement, the User shall be liable to make payments for use of our Site up to the date of termination. All clauses which by their nature shall survive any termination shall survive the termination of this Agreement.


If there is any dispute between you and Greatify about or involving this Agreement, the Site or the Services, you hereby agree that the dispute shall be governed by and construed in accordance with the laws of the Province of Quebec, Canada, without regard to its conflict of law provisions.

Any claim, proceeding or action that arises under this Agreement shall submit to the exclusive jurisdiction of the courts in Quebec City, Quebec.

If any portion of this Agreement is deemed unlawful, void or unenforceable by any arbitrator or court of competent jurisdiction, this Agreement as a whole shall not be deemed unlawful, void or unenforceable, but only that portion of this Agreement that is unlawful, void or unenforceable shall be stricken from this Agreement.

You agree that this Agreement is specifically enforceable by Greatify through injunctive relief and other equitable remedies without proof of monetary damages.

You agree that if Greatify does not exercise or enforce any legal right or remedy which is contained in the Agreement (or which Greatify has the benefit of under any applicable law), this will not be taken to be a formal waiver of Greatify’s rights and that those rights or remedies will still be available to Greatify.

The sections of “Submission of Content”, “Intellectual Property Rights”, “Confidential Information”, “Disclaimer of Warranties”, “Limitation of Liability”, “Limitation of Time”, “Indemnity” and “Miscellaneous” will survive any actual or purported termination or expiry of this Agreement and continue in full force and effect.

This Agreement is the entire agreement between us related to the subject matter in this Agreement. This Agreement replaces and supersedes any other prior or contemporaneous agreement, representation or discussion, oral or written, and may not be changed except in writing signed by us, regardless of whether or not the parties act under an unsigned “electronic” agreement or rely on such an unsigned agreement.

Contact Information

If you have any questions about this Agreement, or if you want to contact Greatify for any reason, please direct all correspondence to: Greatify, 750 E. Charest Boulevard, Suite 101, Quebec City, QC, Canada G1k 3J7 or email support@greatify.co.