Action – Expected performance

 

Each action is tied to a daily level of performance that is expected from a manager. This is the number of actions a team member (working full time or part time) must accomplish if he or she only performs this task.

For example, with the Sales call action, a manager may require that each full-time team member make 20 calls per day and each part-time team member make 10 calls per day.

In general, we divide by 2 the required performance level of a part-time team member vs a full-time team member.

By setting performance levels, you will be able to view, in real time, which resources are performing above par and which ones need more coaching.

Only a system administrator can set a performance level for an action.