Greatify REengage Blog on Employee Engagement

 

The REengage Blog

New reporting tool, scores and more! Discover our latest update

Great news! We’ve just updated Greatify with a variety of different features based on your feedback!

Last fall, we went on a roadshow and met the vast majority of our clients, contact centers in customer service, telesales or technical support, to find out what features and improvements they wanted to see in Greatify. Thanks to everyone’s precious input, we’re pleased to announce the following updates in Greatify!

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Employee contests: How ditching draws can improve your contest effectiveness

Have you been organizing sales or customer service contests for months—if not years—and feel as though you’re stuck in a contest rut? Do have the sneaky suspicion that perhaps your contests just don’t work?

We’ve got a million-dollar question for you.

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The contact center’s KPI conundrum

In today’s hyper data-driven, KPI obsessed world, contact center managers are often faced with an onslaught of KPIs to monitor—you know, the usual suspects of daily/weekly/monthly sales, average handling time (AHT), first contact resolution (FCR), number of interactions per agent, net promoter scores, customer survey results, agent scheduling adherence… In a nutshell, there’s a hard-number metric for just about any step in customers’ overall experience and journey with a company.

It’s exhausting just listing them all—let alone analyzing them on a regular basis.

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Winning the war of sales contests: Best ideas to get more results

sales contests

Are you a sales manager or contact center manager that organizes sales contests with your employees? Are you scratching your head wondering if they actually work? Or are you simply banging your head against your computer screen for contest ideas that will (ahem) FINALLY motivate and engage your employees?

We understand your private hell.

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Employee engagement: Do you need to break the bank?

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Does the thought of employee motivation and engagement costs boggle your mind?

Do you read the buzz about the latest employee perks at Silicon Valley’s tech companies or other media darlings and sigh in desperation? Are you discouraged at what appears to be the sheer thousands and thousands of dollars major companies spend each year in motivating and engaging their employees, telling yourself there is no way in (bleep!) you can get budget approval to do even just 1/16th of what you read?

Don’t despair.  [···]

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Disengagement: everyone has a story to tell

Disengagement: how disengaged at work are you ?Do you remember the last time you felt totally, utterly miserable at work? Do remember those feelings of despair, dread and hopelessness? Were you at the top of your game? Probably not. You were probably running through the motions, like a robot, constantly looking at the clock for break time, lunch time, sayonara time and every time in between.

That’s called disengagement, folks.

And it’s an epidemic that is hurting the careers of employees and managers alike—not to mention the performance of companies worldwide. [···]

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Creativity for All – Even Call Centers

This text has been written to prepare for our participation to the Emerging Entrepreuneurs part of the upcoming C2 Montreal.

At Greatify, we believe that creativity and a desire to exceed oneself are a part of each human being. Unfortunately, many work environments completely dampen the spirits and initiatives of employees—individually and as a part of a team. Greatify is a platform that helps to transform the workplace so that employees can surpass themselves, thrive and, yes, create. [···]

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Our product changes its brand from HeartBeat to Greatify

Our product changes its brand from HeartBeat to Greatify

Our understanding of our clients’ reality has evolved substantially since the launch of our platform at the beginning of 2015.
From a solution intended to increase sales team motivation, it is now a full-blown web application that, according to our clients, increases productivity and happiness at work, fosters team spirit and mobilizes their client facing teams. These benefits described by our clients paved the way for a much broader scope for our raison d’être and, inevitably, a rebranding process leading to the name Greatify. [···]

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