» Tracey-Lee Batsford

 

Tracey-Lee Batsford

Tracey-Lee Batsford

Employee contests: How ditching draws can improve your contest effectiveness

Have you been organizing sales or customer service contests for months—if not years—and feel as though you’re stuck in a contest rut? Do have the sneaky suspicion that perhaps your contests just don’t work?

We’ve got a million-dollar question for you.

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The contact center’s KPI conundrum

In today’s hyper data-driven, KPI obsessed world, contact center managers are often faced with an onslaught of KPIs to monitor—you know, the usual suspects of daily/weekly/monthly sales, average handling time (AHT), first contact resolution (FCR), number of interactions per agent, net promoter scores, customer survey results, agent scheduling adherence… In a nutshell, there’s a hard-number metric for just about any step in customers’ overall experience and journey with a company.

It’s exhausting just listing them all—let alone analyzing them on a regular basis.

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Winning the war of sales contests: Best ideas to get more results

sales contests

Are you a sales manager or contact center manager that organizes sales contests with your employees? Are you scratching your head wondering if they actually work? Or are you simply banging your head against your computer screen for contest ideas that will (ahem) FINALLY motivate and engage your employees?

We understand your private hell.

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Employee engagement: Do you need to break the bank?

original

Does the thought of employee motivation and engagement costs boggle your mind?

Do you read the buzz about the latest employee perks at Silicon Valley’s tech companies or other media darlings and sigh in desperation? Are you discouraged at what appears to be the sheer thousands and thousands of dollars major companies spend each year in motivating and engaging their employees, telling yourself there is no way in (bleep!) you can get budget approval to do even just 1/16th of what you read?

Don’t despair.  [···]

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